Telephonic and Email Communications
- Social Media
For purposes of this Agreement, the terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of the website, application and/or Lissun Services.
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address, age and email address.
We may track information regarding your use of the Lissun Platform. We may track information provided to us by your browser, laptop, mobile device, such as the referring website from which you came to the Lissun Platform, the type of browser you use, the device from which you connected to the Lissun Platform, the time and date of access, and other information that does not personally identify you. We use this information for various purposes, inter alia, to improve our Lissun Services, to improve your experience on the Lissun Platform, to understand varied requirements for different users etc.
There may be online forms present on the Lissun Platform where you are able to submit personally identifiable information in order to express interest in the Lissun Services or submit an inquiry regarding the Lissun Services. These forms may appear in different formats that request your information before submitting. When you contact us using a form on the Lissun Platform, we collect information that identifies you, such as your name, age, phone number, email address, postal address and other personally identifiable information. This information is used to understand your requirements and suggest the right Lissun Services for you. We do not use this information for marketing purposes or share this information with third-parties.
Based upon the Personal Information that you provide us, we may contact you via a telephone call to understand your requirements in detail and provide further information about our Lissun Services. By providing your mobile phone number or landline telephone number you are expressly consenting to us contacting you in spite of any registrations you may have with your telecom providers “Do Not Disturb” registry. We may also communicate with you via email correspondence.
We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive email correspondence or updates from us, you may opt-out of receiving them you may contact us and let us know.
We may collect information when you interact with our social media accounts and pages such as on LinkedIn, Twitter, Instagram, Facebook etc.
We will use the data provided by you to us to provide the Lissun Services, provide you with information about the Lissun Services, troubleshoot the Lissun Platform and diagnose problems and in relation to legitimate business needs functions such as those related to payments or changes in service reducing and addressing instances of fraud and protecting both you and the Company.
We do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing Lissun Services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the Lissun Services they provide for the Company. These Lissun Services by such vendors shall include but not be restricted to payment information required by a payment aggregator/gateway to process a payment made for the Lissun Services, logistics partners to deliver kits/parts required for completion of the Lissun Services etc.
Payment aggregators/gateways typically have their own privacy policies in respect of the information that we are required to provide to them in order to use their Lissun Services and we recommend that you read their privacy policies so that you can understand the way your Personal Information will be handled by such providers.
We may be required to disclose your Personal Information by law on receipt of a lawful notice from a competent statutory/investigatory authority. Such disclosures will be made in compliance with the applicable law and we will be under no obligation to inform you of such disclosure to the competent authority. We may also be required to disclose your Personal Information to a competent authority if it is found that you have violated our Terms & Conditions and/or have committed an illegal act while using the Lissun Platform and/or Lissun Services.
We take reasonable precautions to safeguard your Personal Information and ensure that such Personal Information is not illegally or unauthorizedly accessed, sold, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be illegally or unauthorizedly accessed, disclosed, altered or destroyed by breach of such precautions. By using our website, you acknowledge that you understand and agree to assume these risks.
By using the website, you represent that you are at least 18 years of age or that you have allowed your child to access the website and Lissun Services and the same is being done under your supervision and control.